Q1: What are payment terms for new customers?
A: Usually we make transaction via alibaba trade assurance. after we set up an order, you can pay with Credit Card, Visa, E-checking, Western Union or T/T.
Q2: Do I need solder when receive the lights? does it come with instruction?
A: You needn't solder when you receive the lights, in the package it will have instrcution paper, all of our lights come with free assembly.
Q3: What about the lead time?
A: For order under 50 sets, we can ship in 3 days after payment made.
For order more than 100 sets, we can ship in 7-10 days after payment made.
Q4: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx; It usually takes 3-5 days to arrive; Ship to door takes around 15 days by air.
Q5: Can I print my logo on the fixture ?
A: Yes, we can print your logo on the supporter.
Q6: Do you offer guarantee for the products?
A: Yes,We offer 3 years warranty to our products. all of our lights use samsung top bin and come with 17 production process.
Q7: Can I order directly?
A: Yes, please click start order, choose color spectrum and quantity, fill your delivery address and phone number, confirm your order, make payment, then we will arrange the shipment in 2 working days once received payment.
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