Q1: What is the warranty of your products? 
A1: The Warranty for acrylic is 5 years; For LED is 4 years; for transformer is 3 years. 

Q2: What is working temperature?
A2: Working a wide temperature from -40 °C to 80 °C.

Q3: Can you manufacture custom shapes, designs and letters?
A3: Yes, We can make the shapes, designs, logos and letters that customer need.

Q4: How to get the price for my product?
A4: You can send the details of your design to our email or contact our online trade manager
A4:.All of the above prices are calculated by the widest point; if the length and width exceeds 1meter, then they will be calculated by square meter

Q5: I don’t have the drawing, can you design it for me?
A5: Yes, we can design it for you according to your effect you want it to be

Q6: What is the lead-time for average order? What is the shipping time?
A6: The lead-time for average order is 3-5 days. And 3-5 days by express ; 5-6 days by Air press.;25-35 days by Sea.

Q7: Will the sign suit for the local voltage?
A7: Please rest assure, the transformer will be provided then.

Q8: How do I get my sign installed?
A8: The 1:1 installation paper would be sent with your product.

Q9: What kind of packing you are using?
A9: Bubble inside and three-ply wooden case outside

Q10: My sign will be used in outdoor, are they waterproof?
A10: All the material we used are antirust and led inside the sign are waterproof.