Q1. Are you a manufacturing or a trading company?
A1: We have been manufacturing industrial signs for professional use since 2010.

Q2. Can I get custom shapes and/or designs for my LED letters?
A2: Yes, we make customized designs for our customers. Your design will be uniquely made based on your specifications.

Q3. Will I be able to use my sign outdoors in all rainy conditions?
A3: Yes, we can make your sign waterproof upon request.

Q4. How can I get a sample product?
A4: we will provide sample order if you find styles that you are interested in our store, and the sample cost will be responsible on your side including express cost. We will return back the sample cost if you place an order afterward which is big Qty.

Q5. How can I place an order?
A5: send us inquiry---receive our quotation--negotiate order details--confirm the sample--sign the contract pay deposit--producing--cargo ready--balance payment before shipment--shipping--after-sale service --future cooperation

Q6: How should I settle payment?
A6: We accept T/T, L/C, Western Union. For larger orders, we usually accept a 30% deposit to begin production and 70% of the balance before shipment. 

Q7: How do I know the product I receive will be the same quality as my sample order?
A7: we guarantee 100% customer satisfaction. Shipping is not the end of an order, it just a beginning, because of our long-term business relationship.

Q8: What certification of your products?
A8: Before placing an order, please clarify the certification of the led or other elements that are needed for your country, so that we can provide an exact price and due time.