Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: For example, strip Sample needs 3-5 days, mass production time needs 1-4 weeks, depends on quantity and raw
material stock situation.Silicon DIYNEON tube, lead time 2-4days from stockLED alu profile lead time 2-4days from stock
Q3. Do you have any MOQ limit ?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order?
A: Firstly let us know your requirements or application.Secondly We quote according to your requirements or our suggestions.Thirdly customer confirms the samples and places deposit for formal order.Fourthly We arrange the
production. Fifthly, shipment according to our negation.
Q6. Is it OK to print my logo?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, LEDHOME offers 3-8 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our LEDHOME products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q9: Can we do customized label and carton box?
A: Yes, we accept customized label without MOQ, customized carton box with MOQ.
Q10: What's your payment term?
A: you can pay LEDHOME by TT, Western Union, Paypal and ALIPAY ect.
Q11: Can I do customized design on products?
A: Yes, we accept OEM and ODM.
Q12: Can you help us on other supplier products delivery?
A: Sure, we would love to. Our LEDHOME warehouse is free cost for you.
Q13: Can you offer us test report, drawing, High quality picture or project solution?
A. Our mission: making your lighting solution into brighter life. We offer those service free cost.
Q14: Can you do different length on led strip, neon light or led profile?
A: we can do the customized length for you. And we can do assemble for you.
Q15: Can we use your catalogue for our market?
A: Sure, no problem. We would really love to share with you.
Q16: What's your production ability?
A: 400000meter neon light: lead time 30-35days; 40000meter strip:7-8days;
Q17: Are you a factory or trading company?
A: LEDHOME is a 5000 square meter's factory .
Q18: How do you keep our products confidencial?
A: We work with contract.
Q19: How do you make the products testing?
A: LEDHOME insists on 100%-passed testing before shipment
Q20: Can we be your distributor?
A: that will be great. Lets talk now.
More questions. pls talk with us directly.
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